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In the Spotlight: Catherine Freeman,  Customer Services Team Leader

Posted on 29 Mar 2017

In the Spotlight: Catherine Freeman, Customer Services Team Leader

From the introduction of SOLAS to the reorganisation of the carrier alliances, there's been no shortage of new developments. Catherine Freeman,  Customer Services Team Leader at Warrant Group, shares her thoughts.

Can you describe your role and highlight what you enjoy most about it.
As team leader, I oversee the day to day running of Warrant Group's Freight All Kinds (FAK) customer service team. We deal with a wide range of shipments including food and drink.

My role includes booking deep sea export orders with the shipping lines on behalf of UK customers and destination agents, ensuring a smooth and trouble free supply chain from the point of loading to the point of destination.

I am really pleased when I hear customers praising the team for their hard work; knowing that we have happy customers and our involvement has made a difference is a great feeling.

What have been the major developments/key issues in your field during recent years?
Last year's introduction of SOLAS/Verified Gross Mass has been a major development. It's made everyone in the industry reassess their approach to ensure compliance.

What are likely to be the big challenges in the future?
At the moment, we don't have to look to the future for major challenges. Last year the number of ocean carriers consolidated and the four major carrier alliances reorganised into three. These changes have put significant pressure on space for ocean container transportation. Once the alliances have been secured and the schedules settled, I'm sure it will be back to business as usual.

Besides a successful career in global logistics, what was your dream job when you were a child?
Apparently a nurse or a teacher

Name three things you can't live without.
My other half, my family and chocolate


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