WARRANT GROUP

Head Office, Warrant Group Ltd
Warrant House, 157 Regent Road
Liverpool L5 9TF

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Lena Townsend: Supply Chain Co-ordinator

Posted on 26 Jan 2018

Lena Townsend: Supply Chain Co-ordinator

Can you describe your role and highlight what you enjoy most about it?

As a Supply Chain Co-ordinator working within the Origin team, my main role is to arrange the import of goods from overseas into the UK on behalf of our customers.

I manage the booking process, liaising with our UK customers and overseas partners, who in turn deal directly with the local supplier and carrier.

Nominating the carrier and vessel schedule that best suits both parties, I monitor the shipment from point of booking until we have confirmation that it has been shipped and Bills of Lading have been issued, overseeing any amendments during that period.

I enjoy the challenges - each day is varied with different problems to solve!

What have been the major developments/key issues in your field during recent years?

Although new to Warrant Group, I had previously spent six years working for a major shipping line. The main changes within the industry have been the creation of various carrier alliances and the introduction of the SOLAS regulations.

The result of the carrier alliances has been a streamlining of shipping routes and services, putting more emphasis on other aspects of each carrier's service such as rates and customer care; this has impacted freight forwarders in terms of the number of schedule options available.

What are likely to be the big challenges in the future?

There will certainly be some challenges in the short sea market especially after Britain exits the European market.

Continuing carrier mergers and alliances are likely to be among the future challenges. Where once the market was saturated causing competitive pricing, now the number of options is reducing every year and prices are likely to rise.

Besides a successful career in global logistics, what was your dream job when you were a child?

At various ages I wanted to be a hairdresser, a nurse and a solicitor. The last one stuck well into my teens but I had a change of heart and chose to study history instead of law. I didn't know what I wanted to do career-wise at that stage, and then found my way into the shipping industry through a family friend.

Name three things you can't live without

Chocolate, shopping and my nearest and dearest - although not in that order!

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