Posted on 05 Dec 2017
Rebecca's only been in the role a few months but she's already talking to our agents in China and and helping ensure we offer the best levels of customer care.
Can you describe your role and highlight what you enjoy most about It?
I joined Warrant Group in October this year and I've really enjoyed getting to know the team and expanding my knowledge and experience. I had previously spent five years in container shipping, working in customer care for exports so I have quite a good understanding of the industry. I am currently supporting Warrant Group's Origin team, working on the B&M account with plans to cross train on all accounts.
Part of my work is to deal with our agents in China. The eight hour time difference means we liaise with them in the morning when their offices are still open and handle schedules and new bookings in the afternoon for them to pick up the following day.
What are likely to be the big challenges in the future?
This is an extremely competitive market so everyone at Warrant Group works hard to offer the best level of customer care to ensure we maintain those positive client relationships.
Besides a successful career in global logistics, what was your dream job when you were a child?
I always wanted to be a flight attendant (cabin crew) and completed a BTEC qualification in Travel & Tourism as well as attending a Cabin Crew course at Manchester Airport.
I thoroughly enjoyed these courses but I was offered a job in shipping and I found a new interest in the industry and progressed quite quickly. I'm looking forward to continuing my career at Warrant Group.
Name three things you can't live without
Family, Prosecco and cheese
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